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Pickup at
Sacramento (Arden), CA
Pickup at
Sacramento (Arden), CA
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Customer Service
In-store pickup & curbside pickup
Frequently-asked Questions
In-store & curbside pickup
Before you go
How do I know my order is ready?
Why don't I see the pickup time I want?
Is there a service fee charged for pick-up?
How do I change my in-store pick-up order to a curbside pick-up order or vice versa?
How do I check my order status?
Does my store offer curbside pick-up?
Can I edit my order after placing the order?
Why were some of my items or my entire order cancelled?
What happens if I am late to pick up my order—how long will you hold my order?
Can I pick up my order at another store?
What do I need to bring to pick up my order?
When can I pick up my order?
Can I have someone else pick up my order?
At the store
Where do I pick up my order?
How will Total Wine know when I've arrived at the curbside parking spot?
Is curbside pick-up contactless?
Should I tip the team member who brought out my curbside order?
Why isn't curbside pick-up available in South Carolina?
After pickup
Where's the receipt for my order?
My order has a missing or incorrect an item, what do I do?
More FAQ