FAQs – Product Information
- I don’t see a specific wine, beer or spirit that I would like to purchase, can I make a special order?
- How can I find special or limited-release beer?
- What is vintage substitution? Why was a different vintage shipped than what I ordered?
- How can I learn more about wine, beer and spirits?
- Do you carry sulfite-free or organic wines?
- Why do some wines come with screw caps?
- Why is the label on the wine I received different than the image on your website?
Can I order kegs online?
Yes. We are happy to offer kegs for sale online (pickup only) in all of our retail locations.
If you do not see a keg available for the brand you are looking for, please call your local retail location for more information on availability.
How much beer is in a keg?
• Half Barrel: 15.5 gallons = 7 cases = 154 servings
• Quarter Barrel: 7.75 gallons = 3.5 cases = 82 servings
• Slim Quarter Barrel: 7.75 gallons = 3.5 cases = 82 servings
• Sixth Barrel: 5.2 gallons = 2.5 cases = 53 servings
If I don’t see a specific wine, beer or spirit that I would like to purchase, can I make a special order?
If a product you are looking for is not available, please contact Customer Care.
How can I find special or limited-release beer?
We carry a wide range of special release, limited release and seasonal beer in our Beer section.
Product selection and availability are subject to current inventory, store selection and shopping method. If a product you are looking for is not available, please contact Customer Care.
What is vintage substitution? Why was a different vintage shipped than what I ordered?
Many of our wines are labeled with a specific vintage (year of production). Occasionally, a specific vintage may have sold out and is no longer available. In those rare cases, our staff may select a similar available vintage to complete your order. You always have the right to refuse a vintage substitution at the time of checkout.
↑ TopHow can I learn more about wine, beer and spirits?
If you are looking to learn about our products, you can:
• Visit the Guides to Wine, Beer or Spirits for an ever-growing resource of product information and expert advice for enjoying our products.
• Visit or call any one of our retail locations to speak with our highly-trained staff.
• Attend any of our in-store events, including Weekly Tastings, Classes or other Special Event tastings for wine, beer and spirits. Visit our Event Calendar for a list of events near you.
Do you carry sulfite-free or organic wines?
Yes, we carry wines low in sufite, organic as well as other wines for dietary concerns.
Why do some wines come with screwcaps?
Some wine is bottled with screwcaps to ensure an experience that offers consistent aging, well-maintained flavor and freshness with optimum quality control. For more information on screwcaps, see our Corks versus Screwcaps section in the Guide to Wine.
Why is the label on the wine I received different than the image on your website?
Wineries ocassionally change the label based on vintage.
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