Customer Service

FAQs – Shipping

2014 Holiday Ordering

Place your online order in time for Christmas Eve pickup or shipping. You will be able to select your pickup or shipping method during checkout.

Wine, Beer, Spirits, Gifts Ordering

Online Ordering Method Order by Receive by
In-Store Pickup December 24 (see store for details) December 24
Ground Shipping (to AZ, CA, CT, DC, FL, NC, NJ, NM, NV, VA, WA addresses) December 19 (before 1 p.m. Eastern Time) December 24
Ground Shipping (to all other states) December 16 (before 1 p.m. Eastern Time) December 24
2nd Day Air Shipping December 21 (end of day) December 24
Next Day Air Shipping December 22 (end of day) December 24
Ground Shipping December 22 (end of day) December 31
2nd Day Air Shipping December 28 (end of day) December 31
Next Day Air Shipping December 29 (end of day) December 31

Gift Card-specific orders (Available here)

Ordering Method Order by Receive by
Ground Shipping December 14 (end of day) December 24
2nd Day Air Shipping December 21 (end of day) December 24
Next Day Air Shipping December 22 (end of day) December 24

Shipping Info

Does Total Wine & More ship to my state?

Yes, we ship to all 50 states. For shipping orders, product availability varies by state.

AK, AZ, CA, CT, DC, FL, ID, MO, NC, NH, NJ, NM, NV, OR, VA, WA, WY: Shipping Wine and Gifts.
All other states: At this time, shipping is available for non-alcoholic Gifts (Accessories, Glassware, etc.).

Can I deliver to an international address?

No, we are only able to ship and deliver to US addresses.

Can I send my order to someone else as a gift?

Yes; as long as the address is within our shipping area. On the Billing / Review page during Checkout, you may select the gift option and include a personalized note! Keep in mind that the receiver must be over 21 years of age to accept at delivery.

Can I ship to multiple addresses?

Unfortunately, you cannot split one order to go to multiple addresses.

Do you ship in time of hot and cold temperatures?

To protect the integrity of your purchase, Total Wine & More will hold wine shipments in extreme heat conditions. Customers will be notified via email if the order has been delayed because of the weather.

Do you ship to P.O., A.P.O or F.P.O box offices?

We cannot ship to a P.O., A.P.O., or F.P.O. boxes.

What do you require to receive shipment?

An adult signature is required in order to accept an order containing alcohol. UPS will require an ID upon delivery, to ensure the receiver is over 21. The receiver will also be required to sign for the order.

What if I’m not around to sign for the shipment?

An adult signature is required in order to accept an order placed with us. UPS will require an ID upon delivery, to ensure the receiver is over 21. The receiver will also be required to sign for the order.

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Shipping Methods & Rates

After placing an order, how long does it take to ship?

Our goal is to process and ship orders same day. However, if an order is placed after 3 PM (local time) it may ship the following business day.

The map below represents estimated Ground Shipping times for orders from our website.  Actual delivery times may vary.
Ground Shipping Times (Estimated)

What are the available shipping options? What are your shipping rates?

The available options for shipping are Overnight, 2-Day Air and Ground. The cart will calculate the rate based on the weight of the contents and the method selected for shipment. The rate for each selection will be reflected in the shopping cart and will update as items in the cart are updated.

! Shipping orders placed after 3pm Friday will not ship until the following Monday, regardless of delivery method. At this time we do not offer a weekend delivery service. Orders that do not deliver Friday may wait until Monday for delivery.

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Track Your Order

How do I track my order?

You may track your orders by logging into your account on our website and checking "Order History." 

How can I get delivery alerts and re-schedule my order delivery?

UPS My Choice lets you track your packages, provides delivery alerts and lets you decide when and where your packages arrive. Learn more and get started with deliveries on your schedule.

What is an undeliverable package? What should I do?

An undeliverable package happens when no one is available to sign for the package, or when an address is incorrect. Undeliverable packages will be returned to our fulfillment center after attempts by UPS are complete. If you have concerns that your shipment is now marked as "undelivered," please contact Customer Care.

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