FREQUENTLY-ASKED QUESTIONS
Suppliers & Wholesalers
Know Before You Start
- For Winery Direct, Spirits Direct and Barrels selected by Total Wine & More:
- Contact your Total Wine & More Buyer. Do not follow instructions unless instructed to do so.
- Self-distributed suppliers:
- In addition to instructions for suppliers, please follow the instructions for wholesalers.
- Total Wine & More manages the supplier and distribution aspects of the business separately:
- Suppliers' main contact is the Buying Team.
- Wholesalers' main contact is the Market Management Team and is state-specific.
New Products Submission
Quick Process Overview
How do I submit a product for consideration?
Do I need to send a presentation or sell sheet?
Should I email Total Wine & More to let them know I submitted an item?
How do I know that Total Wine & More received my submission?
I didn’t get an email acknowledging my submission, what do I do?
How long does it take to receive a decision on my new product submission?
How do I know if my product has been approved or declined?
My product was approved AND has stores listed, what are the next steps?
My product was approved but doesn’t have any stores listed, what are the next steps?
My product was declined, why?
Some of the stores approved are not in markets where we currently have distribution, why?
We don’t have distribution in any of the states where stores where approved. What do I do?
We are a local product and the closest store to our facility was not approved. What do I do?
Our product does very well with a specific demographic not represented in any of the stores approved. What do I do?
I would prefer other stores to be approved rather than the ones that were approved, can you change them or swap them?
My request was declined because the item already exists, what can I do?
I have questions about my submission, who do I contact?
I made a mistake in the form and realized it after it was submitted, how can I fix it?
My wholesaler does not do business with Total Wine, how do they get set up?
My wholesaler can’t get the product to be ordered by Total Wine & More, what can I do as a supplier?
I am a supplier, why can’t I provide the cost of my new item to Total Wine & More for it to be updated?
Existing Products Updates
Image needs to be updated or added
UPC needs to be updated
Ratings and reviews need to be updated
Product size has changed (e.g., item is now 700ml and used to be 750ml)
Can you approve my product in more stores?
General Questions and How to Best Work with Total Wine & More
Can I do demonstrations or samplings of my product in Total Wine & More stores?
I’m trying to schedule a demonstration or sampling in your stores but it says that my product is not approved.
Why is my product not showing on the Total Wine website?
What is PDX?
How do I get access to PDX?
Market Management Contact List
This list is for the use of Wholesalers.
Suppliers: please do not contact Market Management. Instead, refer to the points of contact in the appropriate section(s) above.