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Frequently-Asked Questions

Joining &MORE Rewards

What is &MORE Rewards?

How do I join &MORE Rewards?

If I’m already a Total Discovery member do I need to sign up to be a part of &MORE Rewards?

What stores currently participate in &MORE rewards?

Why is my email required to join &MORE Rewards?

Collecting Points

How do I collect points in &MORE Rewards?

How many points do I collect for my purchases?

How will Total Wine & More track my points?

What do my points get me?

Do my points ever expire?

What if I didn’t get points for an in-store purchase; how do I get credit for those?

Rewards

How do I earn a Reward?

How will I receive a Reward once I’ve earned it?

Why do I need to bring my Reward into the store to redeem?

How long is my Reward good for?

What products can I redeem my Reward on?

Where can I use my Rewards?

Can I combine my Reward with other coupons?

Can I use just a part of my Reward?

What if I lost my Reward?

Will I get Reward for all the points I earned prior to the launch of &MORE Rewards?

Tier-based Perks

How do I earn tier status?

What other perks do I get with my tier status?

Will I ever lose my tier status?

How do I use my tier perks on TotalWine.com?

How do I use my tier perks on the Total Wine & More App?

Once I activate a perk, can I redeem it immediately?

How do I know when the perks expire?

What happens if the perk discount does not come off my purchase?

Can I print out my perks page and bring that in store to redeem my perks?

Why am I no longer seeing a perk in my account?

If I return an item for which I used a perk, can I reuse that perk next time I shop?

If I change my preferred store, will my perks change?

General Account Questions

How do I update my information?

I signed up for &MORE Rewards in-store, how do I access my online account?

I have an &MORE Rewards account, but I’m not receiving any emails.

I have multiple accounts; how can I combine them?