Frequently-asked Questions

Shipping

Ordering Online

What is the difference between shipping and same-day delivery?

Who is your shipping partner?

Where can I ship?

Why is shipping not available to my address?

How much does it cost to get items shipped?

How do I qualify for free shipping?

Can I request contactless shipping?

Are there restrictions of how much I can have shipped to me?

What are the different shipping methods?

When will my order ship?

Can you ship product from one store to another?

We are having extreme weather conditions; will my delivery be safe?

Can I ship items to multiple addresses?

I want to ship a gift, what do I do?

En Route

I want to change my shipping address, what do I do?

What if I'm not home when my shipping order arrives?

Can someone else receive my order?

My order has not arrived. How do I find out where it is?

Can I edit my shipping order?

Post-Arrival

My order arrived damaged. What do I do?

My shipment contained wrong product or was missing product. What do I do?

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