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Frequently-asked Questions

Ordering

How to Place Your Order

I haven't ordered from TotalWine.com before; is there anything I should know?

How can I find items on TotalWine.com?

How do I add items to my cart?

Can I save my cart and checkout later?

Will items in my cart be reserved if I don't check out?

How do I check out?

How do I choose how I would like to receive my order?

How do I enter my shipping address? Do you ship to P.O. boxes, APOs, DPOs, FPOs or outside the U.S.?

Do I need to sign in to complete my order?

What payment methods do you accept for online orders?

How do I submit my order?

Is it possible to change or cancel an order?

Who can I talk to about a large order?

What is "+ Deposit", "+ CRV", "+ Recycle Fee" or "Spirits Tax" next to some items?

Product Availability

Why can I find an item in one store and not another?

Why can’t I find spirits on the site?

Why was an item cancelled from my order?

Promotions & Special Offers

Do you offer a case discount online?

How do I know if my coupon will work for my order?

How do I receive special offers and promotions?

How do I redeem my promo code or coupon?

Why does my store not accept coupons?

Recovering Your Missing Loyalty Points

How do I request missing points for a purchase?

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