Frequently-asked Questions

Delivery

Ordering Online

How does online ordering work?

Why isn't delivery available where I live?

Delivery is not available to my address anymore, why is that?

Is delivery contactless?

Who will be delivering my order?

What is the difference between shipping and delivery?

How much does delivery cost?

What is the minimum amount to qualify for delivery?

Why am I being charged a delivery fee when I spent over $99?

How does tipping work and who receives the tips?

How do I cancel my delivery order?

I want to send a gift via delivery, what information do I need?

Why am I limited to only certain delivery times and dates?

Are there any limitations on how much I can order online for delivery?

Can I edit my existing delivery order?

Can I change the day and time my delivery order arrives?

Can someone else receive my delivery order?

Can I add delivery instructions to my order?

Can I add delivery instructions to my order after my order has been placed?

Can I change the recipient on an order after my order has been placed?

Can I edit my delivery address after my order has been placed?

Express Delivery

What is Express Delivery?

Where is Express Delivery available?

Why isn't Express Delivery available where I live?

Why do I not see Express Delivery in my delivery options at check out?

How much does Express Delivery cost?

How fast can I expect my order with Express Delivery?

What do I do if my Express Delivery order took more than an hour to arrive?

En-route

My driver did not show up during the scheduled delivery window, what do I do?

Delivered

I received an email that my order was delivered but I did not receive it, what do I do?

I discovered I was missing product(s) from my order after it was delivered. What should I do?

I received the incorrect order, what do I do?

I received damaged product(s), what do I do?

I received incorrect product(s), what do I do?

I would like to return my order or products from my order, what do I do?

I wasn't available during the scheduled delivery time, what do I do?

I have not received my refund yet, what do I do?

The driver scanned my ID, why?

The driver wouldn't release the items to my child, why?

I had issues with my driver. What do I do?

I had a positive experience with my driver or delivery order, what do I do?

Can I pick up my returned delivery order at the store?

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