Health & Safety

At Total Wine & More, we believe our role serving customers and the community is a critical one. Team member and customer safety remains our top priority. We have taken a range of actions and preventative measures in our stores to keep our guests and team members safe.

Frequently Asked Questions

What is Total Wine & More’s mask policy?

In locations with state or local mask requirements: All customers must wear a mask or face shield to shop with us in store in accordance with state or local regulations. We are happy to provide a face covering if you don’t have one with you. If you do not want to wear a mask or cannot wear a mask due to a medical condition, we encourage you to shop with us online and select curbside pickup or delivery (if available in your market).
In locations without state or local mask requirements: Customers may shop with us in store without a mask or face shield if they are fully vaccinated. This is in accordance with CDC guidance, which states that fully vaccinated people no longer need to wear a mask in most settings. Total Wine & More will not require proof of vaccination.

What is Total Wine & More doing to keep guests safe and healthy as they shop in the stores?

Enhanced and more frequent cleaning and disinfecting of our stores, particularly in high-touch areas using disinfectants for cleaning that are EPA-approved to prevent emerging viral pathogens claims associated with COVID-19.
Clear acrylic shields at all checkout lanes.
Monitoring and metering customer access to stores as needed or based on state or local requirements of the number of persons permitted in the building at one time.
Increasing capacity and timeslots for delivery and pick-up orders to accommodate the increase in demand for these services.
Creating contactless pickup procedures as allowed by applicable state law, including curbside pickup, in-store pickup, and delivery.

What are other fulfillment options available for guests?

Total Wine & More offers a range of fulfillment services; please check your store for availability. These services include:

Order online and pick up in store
Order online and we will bring it to your car for contactless curbside pickup
Order online and have it delivered. Our drivers will bring your order to your doorstep, where allowed by law.
Order online and have it shipped directly to you, where allowed by law

Please refer to your specific store’s webpage for more details on all services and hours of operation.

Click here for availability in your area

We are working diligently to fill all orders as quickly as possible. During supply chain disruptions and increased order volume, fulfillment may be impacted.

What is Total Wine & More doing to keep our team members safe and healthy?

Requiring team members to stay home when they are feeling unwell.
Offering new, additional emergency paid sick time and excusing absences related to COVID-19 events.
Requiring temperature checks before every shift using No Touch Infrared Thermometers. Team members with a temperature are asked to return home.
Close monitoring of the health of our team members, including a daily checklist to track and monitor any signs and symptoms.
At all stores at all times, a team member is assigned to act as a Health & Safety/COVID Captain to ensure all safety protocols and procedures are being followed and executed daily.
Reminding employees to practice social distancing, follow good hygiene, wash their hands frequently and avoid touching their eyes, nose and mouth.